General Notices:

  • Our MILL WOODS location (formerly Lakewood) is in partnership with Covenant Health. All Clients can scan a 2-HOUR FREE PARKING QR Code upon entry into our space - on our entry door. Please do not pay for parking, as we will not be able to help with any refunds or reimbursements for the payment. Thank you for your understanding!

  • Due to the frequency of missed appointments, we have implemented strict no-show and cancellation policies. We require 24 hours’ notice for cancellations and/or appointment changes. A fee of 50% of the scheduled treatment will apply for all no-showed appointments and late cancellations. A fee of $30 + GST will apply for same-day cancellations.

  • We are happy to provide Direct Billing to all major benefit providers! Our office requires a piece of Government Issued ID for verification and a valid Credit Card on file in order to directly bill your insurance. We are not able to submit doctor’s notes to your benefits provider on your behalf.

  • If you have Medavie Blue Cross coverage as an RCMP member, please either email us your required doctor’s note before your appointment or bring it with you when you come in for treatment.

  • We are unable to bill PBRS Insurance at this time due to issues within their system. We are unsure as to when their system will be restored.

Thank you for your understanding, and we look forward to seeing you!